Questions or comments? Get in touch and we'll be happy to help.

In all seriousness, drop it like it's hot...

Terms and Conditions

The Basement

Terms & conditions of website usage.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy oversee The Basement Music Centre's relationship with you and this website.

The term “The Basement” or "The Basement Music Centre" or "TBMC" or “us” or “we” refers to the owner of the website, registered in Gladstone, Qld 4680. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information only. It is subject to change without notice.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

The Basement, nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. It is your responsibility to research the information before engaging in a purchase.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

A claim for damages and/or be a criminal offence, may proceed any unauthorised use of this website.

The Basement Music Centre does not signify that we endorse any links to affiliate website/s. These are provided for your convenience where appropriate. We have no responsibility for such extended content.

Prior consent is required to create a link to this website from another website or document for The Basement. Please use email for written consent in this matter.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Copyright Notice 

This website and its content is copyright of “The Basement” - “The Basement Music Centre” 2024. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to a local hard disk extracts for your personal and non-commercial use only

You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Return policy

PRIVACY POLICY

This Privacy Policy describes how "The Basement", "The Basement Music Centre", "TBMC" and website "thebasmentmusiccentre.com collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Store, event/s or Website, we collect certain information about you, device/ instrument, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify 

Customer support information

  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We "The Basement" may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Reporting and Analytics

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at festivalsandstaging@gmail.comor by mail using the details provided below:

TRADING AS: The Basement Music Centre

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.

Last updated: 29/07/2024

Returns Policy

RETURNS & REFUNDS POLICY

Items may be returned within 14 days from the delivery date for a refund, exchange or credit. Items that have been opened may be accepted back at our discretion, however a restocking fee may apply. For more information about our returns policy see the information below. 

NOTE: 14 DAY RETURN POLICY ONLY APPLIES TO NEW ITEMS.

SECOND HAND AND VINTAGE ITEMS ARE EXCEMPT FROM THE 14 DAY RETURN POLICY.

ALSO EXCEMPT FROM THIS POLICY ARE SPECIAL ORDER ITEMS FROM THE SUPPLIER WAREHOUSE (ITEMS NOT IN STOCK IN THE SHOP). BECAUSE THESE ITEMS ARE ORDERED ON-DEMAND, ONCE ORDERED THEY CANNOT BE CANCELLED. 

14 Day Easy Returns

We want you to be totally happy with the products you purchase from The Basement Music Centre.

Unfortunately we cannot accept returns of some personal use items (such as earphones) for health reasons. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our 14 Day Easy Returns policy.

It's the customer's responsibility to get the purchase back to us and associated shipping fees are not refundable. Returns must include any products bundled with the purchase, such as a bonus item/s accessories or voucher.

Is my gear faulty?

If the product you have purchased from The Basement Music Centre  has a manufacturing fault, Deep Tone Music will facilitate the repair or replacement under the warranty provided by the Australian distributor of that product.

If the item is DOA (dead on arrival) or develops a fault that is covered by the warranty within 30 days from the delivery date we will replace the item immediately with a new one, to the same value or less.

When starting out with any new piece of technology, it is of utmost importance that you read the manual and setup instructions to ensure you understand how to properly and safely operate your gear.

Commonly we find that equipment is not faulty but rather is being incorrectly used or installed, so please be sure to check the basics before returning your gear:

  • Check leads, plugs and connections
  • Read the manual
  • View manufacturer websites for any updates on product manuals, features or firmware updates
  • If returning something as DOA / under warranty, please return it with full packaging to the best of your ability

How do I return a faulty item?

Please email festivalsandstaging@gmail.com with the following information about your faulty equipment:

  • Order Number
  • Serial Number
  • Brand
  • Model
  • Detailed description of fault

What next?

Once The Basement Music Centre has received your information, we will contact you with advice on where to send your product to be repaired, whether that is The Basement, or a local repair centre, or to be returned to manufacturer.


Please Note: For faulty items within the 30-day period, we cover the postage costs. Outside of this timeframe, the customer is responsible for freight back to us or to the local repairer, or manufacturer. We are also open to discuss opportunity to cover costs back to you if you are not able to collect in person.

How long will my repair take?

In our experience, the average repair turnaround time is 2-4weeks pending fault. The warranty process can sometimes be further delayed due to factors such as parts availability, transit times and the workload of the repairer / supplier. These are outside our control.

Rest assured, we want a reasonable turnaround time for your warranty. If your product has been at the repairer / supplier for 4 weeks, we automatically flag your repair as urgent and request an immediate update. We’ll be in touch with the update at that point. So until then, there is no need for you to call us.

Please Note: Our suppliers and repairs will be generally be closed over Christmas, so please expect longer wait times over that period. If your item is functioning, you’re welcome to return it after the Christmas break so you can continue using it until then.

Things to remember...

Most distributors require that any units repaired under warranty must have a proof of purchase, so hold into your receipt and keep it safe.

The Basement Music Centre does not accept liability for returned goods damaged in transit, so pack your returned goods carefully. Always keep original boxes for your equipment where possible, so you can safely move or send your unit for repair. If you do need to send the unit back without the original packaging, make sure it is packed and padded securely as damage can occur to poorly packaged returns.